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The pandemic has created an opportunity for governments to play a more critical role for the people they serve. EY’s new research program, Connected Citizens, has allowed us to define seven distinct consumer personas; each interacts differently with technology and digital service delivery, and each holds different lessons for how government can embrace the opportunity to better engage with citizens.

 
 
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Government and Public sector
 
 
 
Without a deeper understanding of people’s relationships with technology, governments risk disconnecting as many citizens as they connect.

Arnauld Bertrand | 20 minute read
 
 
 
 
 
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Insurance
 
 
 
EY’s Global Insurance Consumer Survey reveals how insurers can support the needs of those impacted by the COVID-19 pandemic.

Bernhard Klein Wassink | 9 minute read
 
 
 
 
 
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Insurance
 
 
 
EY’s Global Insurance Small Business Owner Survey reveals how insurers can innovate to support the needs of those impacted by the COVID-19 pandemic.

Bernhard Klein Wassink | 8 minute read
 
 
 
 
 
 
Podcasts
 
 
 
In this episode, our speakers explore three hypothetical future scenarios and how they impact PE’s right-to-win in 5-10 years.

Winna Brown
 
 
 
 
 
More insights from EY
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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