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Retailers are now in a landscape where the customer is truly king. Our research explores how retailers can address three critical consumer demands through new guiding principles.
 
 
 
 
 
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Future consumer index
 
 
 
As consumer expectations evolve, retailers are under more pressure than ever to deliver authentic, customer-centric value propositions.

Thomas Harms | 8 minute read
 
 
 
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Consulting
 
 
 
UK insurer Hastings Direct wanted to rewrite the conventions of its category by offering seamless end-to-end digital customer experiences.
 
 
 
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Podcast
 
 
 
In the first episode of the sustainability disclosures mini-series, Bruno Sarda and his guests discuss the EU’s new Corporate Sustainability Reporting Directive (CSRD) and its impact on businesses.
 
 
 
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More insights from EY
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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