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Retailers are now in a landscape where the customer is truly king. Our research explores how retailers can address three critical consumer demands through new guiding principles.
Future consumer index
As consumer expectations evolve, retailers are under more pressure than ever to deliver authentic, customer-centric value propositions.

Thomas Harms | 8 minute read
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UK insurer Hastings Direct wanted to rewrite the conventions of its category by offering seamless end-to-end digital customer experiences.
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In the first episode of the sustainability disclosures mini-series, Bruno Sarda and his guests discuss the EU’s new Corporate Sustainability Reporting Directive (CSRD) and its impact on businesses.
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