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The lack of commitment to customer-centricity is impacting banking transformation, reveals new EY research. But it is possible to counter the risks involved, if banks take adequate precautions. Explore five ways you can embed customer-centricity into your organization’s transformation.

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Banking capital markets

Five ways to commit to customer centricity in banking transformation

With so many underperforming banking transformations, a laser focus on the customer could be the key to success.

Jan Bellens | 6 minute read

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EY wavespace

How Bayer closed the distance globally between planning and activating

A new global business services model needed buy-in across four continents. EY wavespace™ brought execs together to drive inclusive growth.

Webcast

The outlook for global tax policy and controversy in 2023

In this webcast, EY tax policy and controversy leaders discuss significant tax law trends, highlighting leading practices for organizations as they navigate tax developments around the world.

More insights from EY

Transformation Realized™

Reframe your future

Strategy by EY-Parthenon

Technology

Sustainability

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@EYnews

Retailers continue to be tested by disruptive forces & consumer expectations for seamless, ultra-convenient shopping solutions.

Discover how three guiding principles of invisibility, indispensability and intimacy can help #retailers stay relevant.

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