We are excited to invite you to our fifth AI risk and governance virtual roundtable on Thursday, 16 October 2025 at 09:00-10:30. During this event, we will focus on the impact of AI on delivering and measuring better customer outcomes under Consumer Duty. If you have any questions, please contact Akash Dewangan.
As financial services firms evolve their strategies to achieve positive customer outcomes amidst changing regulatory requirements, this session will provide a platform to share insights and experiences on how AI could enhance these practices.
We will cover:
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Market overview: an exploration of the AI maturity journey across the financial services sector, highlighting specific use cases and strategic thinking in using agents to drive transformation. (Chris Withers, UK Financial Services AI Transformation Leader, Ernst & Young LLP)
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FCA developments: insights into the FCA’s approach to regulation and supervision of AI models. (Abigail Viljoen, Partner, Risk Consulting, Ernst & Young LLP)
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AI for better customer outcomes: discussion on the benefits, challenges and real-world use cases that can replicate customer behaviour and internal expertise to drive better outcomes. (Alix Cheema, UK Wealth and Asset Management Technology Consulting Leader, Ernst & Young LLP and John Saxton, Partner, Risk Consulting, Ernst & Young LLP)
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EU regulatory developments: an update on the EU General Purpose Code of Practice for AI models with systemic risks covering transparency, copyright and safety and security. (Frank De Jonghe, EMEIA Trusted AI Leader, Ernst & Young LLP)
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Discussion and Q&A