Advancing Customer Experience through Digitalization and Scalable Delivery: Asset Servicing Survey Results

Thursday 30 April 2026 | 5:00 p.m. CEST

Executives from Luxembourg’s Wealth & Asset Management industry will come together to discuss the evolution of digital transformation in Asset Servicing, including Fund Administration and ManCo/AIFM operating models.

This year’s session will focus on AI enabled and agentic processes, operating model transformation, and platform-based innovation, with industry leaders sharing practical use cases and lessons learned.

We will also present the results of our 2026 Asset Servicing Digitalization Survey, highlighting key trends, challenges, and opportunities for Asset Servicers.

Agenda:
05:00 p.m. Registration and Welcome - EY AIF Innovation Lab - Immersive sessions & demos for Asset Servicers with EY Tech Partner including Appian, Microsoft, Tower 360 and SILCUBE
05:30 p.m. Welcome and Insights and key trends in Digitalization in Asset Servicing - enabling client centricity, scalability and value enabler
  • Ajay Bali, Partner, Technology Consulting Leader, EY Luxembourg
05:45 p.m. Reimagining Asset Servicing: Innovation at the Core, including AI journey and platform thinking:
  • Simone Vroegop, EMEA Head Investment Manager, BNY
06:05 p.m. Panel discussion: Operating Model and regulatory considerations for Autonomous processes/Agentic processes at scale

Moderator:
  • Norman Finster, Partner, Alternatives Investments Leader, EY Luxembourg
Panelists:
  • Stephen Douglas, Chief Operating Officer, Northern Trust
  • Pervaiz Panjwani, Global Chief Product Officer, Waystone
  • David Claus, Group Head Asset Servicing and CEO EdRAM Luxembourg
  • Remi Minnebo, Director - Head of Platform Engineering & Innovation, Alter Domus
06:35 p.m. EY AIF Innovation Lab and EY Eco-system success cases
  • Christelle Souaileh, Specialist - AI Business Process, Microsoft Luxembourg
  • David Tomkins, RVP Financial Services, Appian, EMEA North
06:55 p.m. Closing & Next Steps
  • Brice Lecoustey, Partner, Asset Servicing Sector Leader, EY Luxembourg
07:00 p.m. Networking Cocktail



We look forward to welcoming you to this session!
Should you have any question, do not hesitate to contact us.




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