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Advancing Customer Experience through Digitalization and Scalable Delivery: Asset Servicing Survey Results - 2025 Update

Tuesday 29 April 2025 | 4:00 p.m. CEST

Executives from Luxembourg's Wealth & Asset Management industry will discuss digital transformation in Asset Servicing, including Fund Admin and ManCo/AIFM. Explore use cases and successes by Fintech and Tech companies. Learn from sector leaders about their journeys and challenges.

We will also present our Digitalization Survey results, highlighting challenges, initiatives, and opportunities brought by data and digital transformation for Asset Servicers.

Agenda:

04:00 p.m.	Registration and Welcome Fintech Immersive sessions & demos for Fund Administrators, Asset Servicers and ManCo/AIFM
05:00 p.m.	Introduction, Digitalization in Asset Servicing 2025 and key findings Ajay Bali, Partner, Technology Consulting Leader, EY Luxembourg Akash Sharma, Senior Manager, Technology Consulting, EY Luxembourg
05:25 p.m.	Fireside chat: Expectations of Asset Managers from Service Providers in terms of Customer experience and digital Norman Finster, Partner, Alternative Investments Leader, EY Luxembourg Darren Judge, Board Member and Conducting Officer, M&G Luxembourg
05:40 p.m.	Panel discussion: Asset Servicing 2030 and the role that Digitalization will play Moderated by Ajay Bali, Partner, Technology Consulting Leader, EY Luxembourg Panelists: Stephen Douglas, SVP, Chief Operating Officer, Luxembourg, Northern Trust Marie Measures, Chief Digital Information Officer, Apex Group Sabine Iacono, Group Head of Digital, CACEIS Bank Cristian Paun, Chief Digital and AI Officer, Waystone
06:00 p.m.	EY Lux AI Innovation Introduction and Success stories Moderated by Laurent Moscetti, Partner, Consulting Leader, EY Luxembourg External speakers and success stories: Toby Bailey, VP of Sales, EMEA, Canoe Teoman Gonenc, Founder & CEO, Brief AI Julian Vogel, Founder and Co-CEO, TOWER360 GmbH
06:25 p.m.	Wrap-up and conclusions from the Sector perspective Brice Lecoustey, Partner, Asset Servicing Leader, EY Luxembourg
06:30 p.m.	Networking and walking dinner

We look forward to welcoming you to this session!

Should you have any question, do not hesitate to contact us.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.